📦 Product Terms
- Pre-order items require approximately 2–6 weeks for arrival. This timeframe is for reference only and may vary depending on supplier dispatch and courier delivery conditions. Delays may occur due to factors beyond our control, including but not limited to customs inspections, holidays, weather conditions, or courier delays.
- In such cases, orders will not be cancelled or refunded due to these uncontrollable factors. However, if the delay exceeds a reasonable extended period (e.g. more than 4 additional weeks), customers may contact us to discuss possible arrangements.
- Products sourced from different regions (e.g. USA, Australia, Europe, Japan, Korea, Taiwan) may have variations in packaging (including outer box, labels, wrapping, etc.). All products sold are parallel imports. Differences in packaging will not be accepted as a reason for exchange or refund, provided that product quality and functionality are not affected.
- Once payment is confirmed, orders cannot be modified unless approved by us in writing. All confirmed orders are generally non-cancellable and non-refundable. Any exceptions are subject to our sole discretion and written confirmation.
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🚚 Shipping Terms
- In-stock items will be shipped within 1–3 working days after payment confirmation.
- Pre-order items will typically arrive within 2–6 weeks (for reference only), subject to supplier and courier conditions. Once items arrive, shipping will be arranged accordingly.
- If an order contains both in-stock and pre-order items, shipment will be made only after all items are available.
- Free shipping is available:
- Pre-order items require approximately 2–6 weeks for arrival. This timeframe is for reference only and may vary depending on supplier dispatch and courier delivery conditions. Delays may occur due to factors beyond our control, including but not limited to customs inspections, holidays, weather conditions, or courier delays.
- In such cases, orders will not be cancelled or refunded due to these uncontrollable factors. However, if the delay exceeds a reasonable extended period (e.g. more than 4 additional weeks), customers may contact us to discuss possible arrangements.
- Products sourced from different regions (e.g. USA, Australia, Europe, Japan, Korea, Taiwan) may have variations in packaging (including outer box, labels, wrapping, etc.). All products sold are parallel imports. Differences in packaging will not be accepted as a reason for exchange or refund, provided that product quality and functionality are not affected.
- Once payment is confirmed, orders cannot be modified unless approved by us in writing. All confirmed orders are generally non-cancellable and non-refundable. Any exceptions are subject to our sole discretion and written confirmation.
- In-stock items will be shipped within 1–3 working days after payment confirmation.
- Pre-order items will typically arrive within 2–6 weeks (for reference only), subject to supplier and courier conditions. Once items arrive, shipping will be arranged accordingly.
- If an order contains both in-stock and pre-order items, shipment will be made only after all items are available.
- Free shipping is available:
• Orders over $300: Local pickup (Post Office / iPostal Station)
• Orders over $500: SF Express delivery
- For standard mail, customers bear the risk of loss.
- If a parcel is returned due to incorrect address or failure to collect, reshipment will be arranged upon receipt, and an additional handling fee of $60 will apply per parcel.
- Risk of goods transfers to the customer upon successful delivery or collection.
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🔁 Product Issues & Returns
- Customers are responsible for ensuring order details are correct before payment. Requests for exchange or refund due to incorrect orders will not be accepted.
- If there are any issues (damage, missing items, or suspected quality issues), customers must:
- For standard mail, customers bear the risk of loss.
- If a parcel is returned due to incorrect address or failure to collect, reshipment will be arranged upon receipt, and an additional handling fee of $60 will apply per parcel.
- Risk of goods transfers to the customer upon successful delivery or collection.
- Customers are responsible for ensuring order details are correct before payment. Requests for exchange or refund due to incorrect orders will not be accepted.
- If there are any issues (damage, missing items, or suspected quality issues), customers must:
• Take photos as proof
• Contact us via WhatsApp within 3 days of receipt
- We will review each case and respond accordingly.
- For items damaged during shipping, we may assist customers in filing claims with the courier. Final outcomes will be subject to the courier’s decision.
- All return or exchange requests are subject to our final approval and discretion.
- We will review each case and respond accordingly.
- For items damaged during shipping, we may assist customers in filing claims with the courier. Final outcomes will be subject to the courier’s decision.
- All return or exchange requests are subject to our final approval and discretion.
